Return Shipping
The Gold Pearl wants to thank you for your order. We hope that in the future, we can provide a product that will satisfy your every need. Please let us know how we can help you, therefore we can provide the best solution and analyse our quality control. We are here to help you in every step of the way. Thank you!
We would like to make emphases that we do not provide cash-back refunds on product.
- No Cash-Back: Our refund policy are only eligible for exchange only, with no cash refunds issued and pending inspection.
- Condition: Items must be in pristine, unaltered, and "like new" condition with all original packaging, certificates, and receipts.
- Restocking Fees: We have a restocking fee of 10% for returns.
Items That Are not Refundable
Custom Jewelry: Items made-to-order, custom-designed, or personalized items are not eligible for a refund. This includes all Bridal Jewlery, Rings, and Bracelets.
Altered Pieces: Any jewelry that has been resized, engraved, or modified after purchase is non-refundable.
What to Expect If You Want to Return an Item:
Exchange Over Refund: We mandate a store credit or exchange rather than a cash refund after the piece has been inspected and approved.
Shipping & Insurance: If you are returning an item by mail, you are responsible for return shipping costs and are encourage to pay for delivery insurance on your package, as we are not liable for any theft or damage to your product while it is in transit to us. You also will be required to absorb the new shipping cost from us to you.
Rigorous Inspection: Before the exchange or in-store credit is issued, our jeweler’s Quality Assurance department will inspect the item to verify there are no scratches, scuffs, or signs of wear.